Payment Plans

This post is also available in: Czech

Samba.ai comes with two main featured programmes  – Samba Essentials and Samba Enterprise. Payment plan prices and tiers are based on the number of customers in your database, each tier includes a certain number of prepaid messages. The Free plan is limited to a maximum of 250 contacts and 2500 messages. You can find more details below.

Features overview

A.I powered data analytics
  Free Essentials Enterprise
Deep customer analytics included included included
Customer segmentation

included included included
Audience export

included included included
Content personalization

included included included
A.I. driven customer targeting

included included included
Multichannel touchpoints
  Free Essentials Enterprise
E-commerce web page personalization

included included included
Welcome popup

included included included
Email included included included
External campaigns x x included
One off Push notifications included included included
Facebook & Instagram x x included
SMS x x included
Third-party integration - API x x included
Customer journey builder
  Free Essentials Enterprise
A.I.driven Autopilot included included included
Email customer journey automation (Flow campaigns with emails only) included included included
Behavior based automations (Triggers) included except API trigger included except API trigger included
Retention campaigns (coupons, name days) included included included
Multichannel customers journeys (flow campaigns with push & sms)

x x included
Samba script manager x x included
Insights
  Free Essentials Enterprise
Google Analytics attributions included included included
Marketing performance dashboard included included included
Business accelerators x x included
Business insights

x x add-on
Care & Support
  Free Essentials Enterprise
Self-onboarding materials included included included
In-app chat support x included included
Satisfaction guarantee x x included
Samba foundations training x x included
Samba advanced training x x included
Dedicated account manager x x included
Samba integration - hands on care x x included

What counts as a contact

We count one customer ID as one contact, email addresses are irrelevant. More customers can have only one email address, but what we count is the number of customer IDs. Customers can be added to your database through data feeds, imported via Contact Management or they could have been signed up through a popup. 

You will find the details under Settings → Billing & Payments:

What counts as a message

Emails

Emails will be counted and charged if their status is “sent”. Note that this includes soft bounces and hard bounces, even though the emails are undelivered. However, we do not charge for failed emails, these are those dismissed even before the attempt of sending, because the receiver’s domain is invalid. Failed emails can occur also if the coupon pool used in the email template is empty. 

Push notifications

Push notifications will be counted and charged if their status is “sent by vendor”. We do not count messages sent to invalid subscriptions labeled as “failed” messages. Find further information about push notifications here. 

Other messages

Messages sent via social media connected to Samba are neither counted nor charged (e.g. Facebook, Seznam). SMS messages are charged separately according to individual agreement.

How billing works

When you opt for the monthly plan, you can pay by a payment card. The invoice is created automatically and can found under the Settings -> Billing and Payments -> Billing Information section.

You will pay for the monthly plan at the beginning of the accounting period. Any overages will be charged and invoiced separately at the beginning of the next month.

Pricing of Overages

The prices of current payment plans and its tiers are based on the number of contacts in your database and the number of messages sent per month. When you exceed your monthly contacts and/or messages limits, your bill will be higher by the amount caused by either contact or message overages.

Here is the overview of current prices when exceeding limits in CZK (you can find current prices for your currency in the Billing & Payments section):

What this means for you

  • You can always be sure that your campaigns will go out to all your contacts. So you don’t have to keep counting the number of contacts and emails you send to fit into your limit, and you don’t always have to change your monthly subscription.
  • In the next month after you’ve exceeded your limits, we’ll charge you an over-limit fee or you can choose to upgrade to a higher plan.
  • The overlimit fee is charged according to your tariff by contact packages and message packages. For a 500-contact plan, this means you’ll pay 115 CZK for every 50 new contacts and 115 CZK for every 500 messages sent over the limit.

There are 4 possible scenarios that can happen:

ContactsMessagesWill I have to pay overages?
Within limits
Within limitsNo overages
Beyond limitsWithin limitsOverages for exceeded contacts will be charged
Within limitsBeyond limitsOverages for exceeded messages will be charged
Beyond limitsBeyond limitsOverages for both messages and contacts will be charged

If one of these cases happens, we will notify you on the dashboard in Samba accordingly:

We recommend increasing your plan if you should exceed the amount of contacts or messages that your current plan is covering because it is more financially beneficial than paying for overages. You can even upgrade your plan within the same month to avoid paying more because of overages. In this case you will be charged with the proportionate amount for your former plan and for the new plan.

The price of overages is the same as with the annual programme. If your plan becomes insufficient during this period an upgrade is possible. The duration of the upgraded contract will be negotiated individually.

FAQs

What are the prices of the subscription plans based on?

The price of each plan, and all associated features of that plan, is based on the maximum number of contacts allowed within your database.

What happens if I exceed the number of contacts in my database or the number of sent messages?

When you exceed the number of contacts in your database or the number of sent messages in the specific billing period, you will see a warning in your dashboard alerting you to that fact. Unless you upgrade your payment plan, you will be charged for overages.

How to change your subscription plan

You can change or request a subscription change depending on your current plan under Settings → Billing and Payments → Change. Plan upgrades paid by a payment card with monthly payment option will be processed automatically, for other requests please contact us at support@samba.ai.

When will the request for a change of subscription plan be processed and activated?

We will contact you within one business day after you request a plan change. Upgrades can be activated within the same month.  Monthly plan downgrades will be activated at the beginning of the next billing period. Yearly plan downgrades have to be negotiated individually.

Which day of the month will I be charged if I’m paying monthly?

Payments will continue to be charged on the first day of each month.

When I upgrade my plan during the accounting period, how much will I pay?

We will charge you with the proportionate amount for your current and newly upgraded plan.

Do you offer any discounts?

If you choose the annual plan, you will save 17% for an advance annual payment.

How can I change my payment card?

You can insert or  update your payment card under Settings → Payments and Billing → Payment Card. Simply “Edit” and then click the “Save” button.

Fees for changing or cancelling a subscription

There are no fees associated with changing or cancelling your subscription. If you wish to cancel your subscription, please contact us at support@samba.ai.

Failed payment

If you fail to make a payment, you will receive two reminder emails notifying you of a failed payment. After the second of these two emails are sent, you will have 3 days to make a payment. If we do not receive a payment, your Samba account, and all of its features, will be suspended.

I am using Samba Free. What happens if my database gets bigger than 250 contacts or my message send exceeds 2500 messages?

In this case your account will be blocked and you will be prompted to upgrade your account. You won’t have to pay for any overages. Once you upgrade your account, we will start charging you according to your plan.

Can I use an invoice for payment?

Yes, you can also pay your Samba fees via an invoice but this has to be set up individually. Please contact us at sales@samba.ai.

Currency change associated with your account

We can change this via a support request. Simply contact our support team at support@samba.ai.

Where can I find my invoices?

You can find your invoices from directly within Samba under Settings > Payments and Billing > Invoices. If you believe an invoice is missing, please contact our support team at support@samba.ai.

How to manage your customer database

We advise you to provide Samba preferably with relevant contacts and the most recent order history (2 years are sufficient). Samba does process data from customers that are not subscribed to newsletters, because it also offers other channels where these customers can be targeted (Push notifications, Facebook, SMS).  The information about these customers can be used via these channels in a more effective way. 

 

Find our Terms and Conditions here.

 

This post is also available in: Czech

Updated on October 26, 2021

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