Add a form to this page to link your support ticketing system, see the HeroThemes blog post below
With KnowAll, it can. When a customer gets stuck they can click on a link, right on the knowledge base article they are viewing and submit a ticket via your site (via a page like this with a form on it) or a link external ticketing system.
KnowAll tracks where your customers are getting stuck and hitting the Support link, allowing you to monitor and improve your online documentation and support. It helps reduce support tickets and have happier customers.
It works with most popular ticketing systems such as Help Scout and Zendesk, if you want to learn more, check out our blog post to find out how simple it is to integrate your knowledge base and ticketing system with KnowAll.