Billing FAQs

How can I change or remove my payment card?

You can remove a payment card or change the one on file from your settings, located under Settings > Payments and Billing > Payment Card. Simply modify and then click the “Save” button.

Can I use an invoice for payment?

Yes, you can pay your Samba fees via an invoice but only if you’re making an annual payment, not monthly.

What are the prices of the subscription plans based on?

The price of each plan, and all associated features of that plan, is based on the maximum number of contacts allowed within your database.

What happens if I exceed the number of contacts in my database or the number of sent messages?

When you exceed the number of contacts in your database or the number of sent messages in the specific billing period, you will see a warning in your dashboard alerting you to that fact. Unless you upgrade your payment plan, you will be charged for overages.

Which day of the month will I be charged if I’m paying monthly?

Payments will continue to be charged on the same day of the month as your initial payment was processed.

What happens if I fail to make a payment?

You will receive two reminder emails notifying you of a failed payment. After the second of these two emails are sent, you will have 3 days to make a payment. If we do not receive a payment, your Samba account, and all of its features, will be suspended.

How can I change my subscription plan?

If you wish to move to a lower subscription plan, you’ll need to contact our sales department at sales@samba.ai and let them know. If you wish to increase your plan, simply navigate to your payment plan settings under Settings > Payment Plans and select the “Increase Your Plan” option and click “Purchase” to confirm. Please note, you’ll be charged a prorated amount and the account change will go into effect within one business day.

What are the fees for cancelling Samba and how do I go about doing so?

There are no fees associated with cancelling your Samba subscription. If you wish to cancel your subscription, please contact our team at support@samba.ai.

How can I change the currency associated with my Samba account?

We can change this via a support request. Simply contact our support team at support@samba.ai.

How can I change the name or email address associated with my account?

To change either of these, please contact our support team at support@samba.ai.

Do you offer any discounts?

Yes, the price of any plan is reduced by 17% for an advance annual payment.

Where can I find my invoices?

You can find your invoices from directly within Samba under Settings > Payments and Billing > Invoices. If you believe an invoice is missing, please contact our support team at support@samba.ai.

This post is also available in: Čeština (Czech)

Updated on September 7, 2021

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